In the event of a consumer dispute.
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or the following alternative dispute resolution bodies for consumer disputes:
1. CNIACC – National Centre for Information and Arbitration of Consumer
Disputes Tel.: 213 847 484;
Email: cniacc@unl.pt;
Website: www.arbitragemdeconsumo.org / www.facebook.com/cniacc
2. CIMAAL – Algarve
Centre for Information, Mediation and Arbitration in Consumer Disputes Tel.: 289 823 135;
Email: cimaal@mail.telepac.pt;
Website: www.consumidoronline.pt
3. Coimbra
District Consumer Dispute Arbitration Centre Tel.: 239 821 690/289;
Email: geral@centrodearbitragemdecoimbra.com;
Website: www.centrodearbitragemdecoimbra.com
4. Lisbon
Consumer Dispute Arbitration Centre Tel.: 218 807 000 / 218807030;
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Website: www.centroarbitragemlisboa.pt
5. Porto
Consumer Information and Arbitration Centre Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt;
Website: www.cicap.pt
6. Vale do Ave Consumer Dispute Arbitration Centre/Arbitration Tribunal
Tel.: 253 422 410;
Email: triave@gmail.com;
Website: www.triave.pt
7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)
Tel.: 253 617 604;
Email: geral@ciab.pt;
Website: www.ciab.pt
8. Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Website: www.srrh.gov-madeira.pt
For further information, please visit the Consumer Portal at http://www.consumidor.pt