In the event of a consumer dispute.
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or to the following alternative consumer dispute resolution entities:
1. CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc
2. CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Web: www.consumidoronline.pt
3. Arbitration Centre for Consumer Conflicts of the District of Coimbra
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Web: www.centrodearbitragemdecoimbra.com
4. Arbitration Centre for Consumer Conflicts of Lisbon
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Web: www.centroarbitragemlisboa.pt
5. Centre for Consumer Information and Arbitration of Porto
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
Web: www.cicap.pt
6. Arbitration Centre for Consumer Conflicts of the Vale do Ave/Arbitral Tribunal
Tel.: 253 422 410;
E-mail: triave@gmail.com;
Web: www.triave.pt
7. Centre for Consumer Information, Mediation and Arbitration (Consumer Arbitral Tribunal)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Web: www.ciab.pt
8. Arbitration Centre for Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt
For more information, please consult the Consumer Portal at http://www.consumidor.pt